Originally Posted by
Starwood Lurker II
First, we want to assure all SPG members that they will not lose any points if their account is affected.
We have a large team actively investigating and attempting to directly contact affected members. If an SPG member notices an issue with their account, please contact our customer service team.
I too was affected. I contacted SPG customer service as soon as I noticed the emails sent early AM on January 18th stating that my profile and email address had been updated. The gentleman stated that my points were cashed out for Amazon gift cards. He also stated that my account was being referred to the fraud department and I would hear back in 10 business days.
I am not in urgent need of access to my account at this time, but is there a more specific ETA than this available? I have upcoming reservations and my SPG AmEx made its regular deposit to my account yesterday. Will I need to follow up on those points? Thank you.