Originally Posted by
brillb
Thanks for the info. I have sent them a fax.
However, this stinks. No way to actually send them an email? What if you need to send an attachment or something, eg, photo of a ticket stub? Or what if your issue is just longer than 1500 letters? This post is 320 letters long, so that only gets you 4.6 times this post.
I hear you, but given limited times they may have to read and sort things out anyway, brevity seems to be the soul of advocacy, to steal a bit of the Bard. Too many complaints we've seen here get mired in feelings and fog to be effective.
If they need my documentation, they've let me know how and where to provide it (e.g. missing flight credit).