Old Jan 19, 15, 2:00 am
Join Date: Apr 2011
Programs: EK Gold EY Gold Sirius Gold SPG Plat / LT Gold
Posts: 77
Originally Posted by isle11 View Post
I didn't bother to write up a complaint or anything, I just don't know whether it will be worth. Any advise ?
I had a similar experience last year. Flying AUHMAN and requested a bassinet for my 18 month old. I was told at check in that all bassinets were already taken by young families. Fair enough (I thought) and made a mental note to get to check in earlier next time.

We get onto the aircraft and all but one of the 8 potential bassinet positions was occupied by adults without a child in sight. FA did not want to know, neither did the purser when requested. I was particularly put out as I was flying ex-AUH and not some distant outstations with contracted staff.

A strongly worded email followed. I got 15k EY miles (they originally offered 7.5k). I would suggest you aim for a minimum of that; arguably more as you were affected on two flights.

Hope this helps...

Last edited by dxbtraveller; Jan 19, 15 at 2:02 am Reason: o/d corrected
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