Silver Lining Email
I just got this email from DL:
ENJOY 5,000 MILES ON US FOR YOUR RECENT INCONVENIENCE.
We notice your latest flights with us haven't been the smoothest. Rough weather, mechanical issues, bad luck — regardless of the cause, you can't get back the time lost.
But here's what you do get: our sincerest apologies and an olive branch of 5,000 bonus miles — available now by clicking through to delta.com.
Plus, we see smoother skies ahead with our strong commitment to improve and the best on-time record in the industry.
I click on the link to get my miles and it says that I am not eligible for this promotion.
LOL.