Originally Posted by
taipeiflyer
this is bologna. it is not my responsibility- nor should it be- to have to contact the hotel day of arrival. i should "rest easy" knowing i have a reservation. it is their responsibility to honor that reservation. end of story.
No, it is not a responsibility to make contact, but the fact of life is things happen. Just like having car insurance is a good bet you won't need it, calling ahead just might prevent surprises upon arrival. The property could have handled this much better and I hope the OP contacts SPG to get the property up to speed on the rules for walks. This will be very costly for the Westin.