I'm with you on this one! I typically would order $3K or so every quarter to shop for my office and home. I always had to call, email and fax numerous times to get the mypoints. Now the CS I deal with tells me that the SLOW posting was because we were never supposed to be able to get points for gift cards.
At least with the gift cards I can get something while shopping at SAMS (the double miles on my DL credit card).