Old Jan 8, 15, 1:49 pm
  #1  
Starwood Lurker IV
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Updates to the Starwood Cancellation Policy [eff for bookings from 15 Jan 2015]

Effective January 15, 2015, Starwood will implement a change to our room cancellation policy, which will be implemented at all Starwood hotels globally that currently offers a same-day-cancellation policy. After this change takes effect, guests must cancel a reservation as of 6:00 pm local time the day before arrival. This change will impact about 35% of our hotels, which currently allow for same day cancellation without penalty. The majority of Starwood hotels already have a cancellation policy of at least one day prior to arrival or greater.

The minimum room cancellation policy will apply to all new reservations made after January 15, 2015.

Starwood will be honoring any negotiated contractual rates. Reservations made under contracts will be governed by their negotiated terms.

If you have any questions about this change, please reach out to us.

Best regards,

Christopher Carman
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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