Originally Posted by
VegasGambler
Why are you scared to call them again?
It sounds like your english is not very good. Are you sure that the CSR understood what you were trying to say?
I believe that you are referring to "change fees". If you call them "modify ticket fees" the agent is unlikely to understand you.
Exactly! That's "change fees", I am not sure how she understood what I am saying, but the only comment she made is buying ticket is not qualified. the reason I am scared is if there's any misunderstood between the conversation, CSR will deny the reimbursement and make a note on my account.
Back to my concerns, will "change fees" qualify for the reimbursement?