Old Jan 6, 15, 4:19 pm
  #7  
AAerSTL
 
Join Date: Aug 2008
Location: Boston, MA (BOS)
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Posts: 5,560
Originally Posted by JonNYC View Post
Instructions to agents on Jan 1 told them that programming was not completed (to not charge an EP) at that time but to use a waiver for the $75 fee on EP request for now.

-E- inventory still required, needless to say.
Just having a ticket exchanged using this new benefit and suffice to say it's not off to a great start. Had a very good agent though who immediately knew that it was in effect, I told her the new flights I would like to be booked on, should be a piece of cake. Not quite. Due to some programming issue for the waiver to processed the system was saying it needed to be the same routing (not true). After being on hold for 45 minutes was told everything was documented and to have my ticket exchanged at the counter before departure. I pressed and said I want it sorted out now. Kept me on hold for another 20 minutes and everything is set now. No change of dates, just routing over DFW instead of ORD.

In the future hopefully it will be an easier and more straightforward process.
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