Hello!
I flew over 200,000 miles last year...however none of it on AA.
My girl was scheduled on the 3:55 SFO-DFW-MSY tonight on the last flight that would allow her to connect to the last DFW-MSY flight to get her home tonight.
35 minutes from departure they announced a two-hour delay for mechanical issues. She will thus miss her DFW-MSY flight.
AA routed her on a direct SFO-MSY flight with United, now leaving at 10pm and getting her into MSY at 5am.
AA gave her a $12 meal voucher. Even though she has no status I told her to ask for compensation since it is MX--the gate agent declined.
Should we email AA directly? I know that MX causing an overnight will always get a voucher on DL.
Thanks!
