I switched my spouse's account from BB to Serve last month and have yet to be able to do billpay with the new serve. Instead, I get one of two behaviors:
1. I click "Pay Bill" (or whatever), go through the motions, and it fails. In this case, I notice that the date of the payment is always 01/01/01... clearly wrong.
2. I click "Pay Bill" (or whatever), and get the lightning bolt with the following text: "Due to technical difficulties we are unable to process your request at the moment. Please try again. We apologize for the inconvenience."
I've called technical support twice. They have said "we see the issue, we'll have it fixed in 2-3 business days" both times.
I imagine that there's more experience, and overall helpfulness, here than there is with their CSRs, so .. help?
Thanks.