Does anyone have advice or know first had how to get the $500 back that was taken off my one vanilla, but failed to load onto my Serve card. At family dollar ive had no problem in the past, but this last time it debited my one vanilla taking away 500, but the transaction failed and froze the computer when trying to load it to my serve, making the 500 disappear. The manager tried to credit it back but that didnt work. Any advice would be greatly appreciated. Thanks.