Originally Posted by embarcadero1

I'm glad there's at least one other sane person reading this thread. United had a chance to build goodwill and educate a passenger about their recommended procedures.

Instead, a hothead FA created a scene, humiliated a child and her family and then spawned a social media campaign to share the airline's insensitivity with the world. She threw away a chance to do the right thing.

Remember, the passenger says she'd flown a few times with her disabled daughter after she turned two. This would not be the first time United's inability to deliver consistent service or to follow a single standard became a customer service issue.

Once again, UA proves to the world that they haven't a clue what service means.