Sorry if I posted this in the wrong place, I wasn't sure where it should go. I am rather annoyed at what happened last night on USAIR 719 from PHL nonstop to SFO. Just minutes before we boarded they announced that they would "need to stop in Kansas City for refueling because there was greater than 150 knots of headwind and a A320 in those circumstances only has 9 minutes of extra fuel to get to SFO".
That elicited grumbles, but people really got irritated when we arrived at KC a deadheading pilot pushed his way to the back of the plane to get his suitcase telling us he's "getting off", forced us to wait for a jetbridge to connect to the airplane and then he left! The pilot on the intercom, unaware that we had seen this exiting pilot announced that we had to wait for a jetbridge as a requirement for them to refuel the plane! We were on the ground for an hour and got to SFO two hours and twenty minutes late.
Anyone know if this was legitimate and have any idea if I can get some concessions out of them for this? It was an expensive holiday ticket and I am pretty peeved.
http://flights.usairways.com/FlightS...ate=2014-12-28
http://flightaware.com/live/flight/A...300Z/KPHL/KSFO