FlyerTalk Forums - View Single Post - Ziva Puerto Vallarta REVIEW MASTER THREAD
Old Dec 25, 2014, 6:57 pm
  #10  
Franklybrit
 
Join Date: May 2006
Programs: AA EXP, Priority Club Platinum
Posts: 89
The staff have resolved the issues for us, and I commend them for the way they have handled this which given the time of year and stress they are under cannot be easy.

It's not Mogadishu by any stretch of the imagination but equally it shouldn't be open, and the problems documented today sum up why.

First and foremost this is a communication issue, because to act as if everything is normal is madness when the staff openly acknowledge that construction isn't finished. If the service and beach are anything to go by this will be a fantastic hotel., and I look forward to seeing it when it's properly finished and open. I'm just amazed that the local staff are being expected to handle what must be hundreds of complaints and problems without any proactive support from Hyatt.
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