Originally Posted by
GrnLantern
Won't work if you emailed via online customer service? (I'll try that when I get my card, and report back.)
I'm sure you can do it that way, but in the benefit guide i saw online (I'll have my physical one with my card tomorrow, finally) there was a specific number for airline redemptions.
It'll prob be quicker on the phone as well, as the secure messages say "we will get back to you in 24 hours" and it always takes like 3 days for me to hear back from them.