Just a quick update...
I sent a certified letter to Best Western. They responded stating they had contacted the hotel owner and his response was that there was nothing they could do. I asked BW if they had contacted the detective like I had stated in my letter since she would be able to explain this was not the first time this had happened at this hotel.
BW Corporate stated that it is not their place to get involved in the affairs of their hotels. They were standing by the response of the hotel. Since then, I have been able to narrow down that two of the gift cards were used out in Colorado on Black Friday not far from the hotel. I am also waiting to hear back from Lowe's as to the status of other ones that were stolen.
Any other ideas on who to contact for this? Would the BBB be a viable option?