Old Dec 12, 14, 11:59 pm
  #2  
cliu96
 
Join Date: Apr 2014
Location: MSN
Programs: IHG-PA,HH-G,SPG-G,Kimpton-IC,A3*G,Marriott-S
Posts: 15
I just called the concierge to figure out how it actually works.

The call center is very, very bad. Maybe it's because I'm calling at midnight. But if you promise 24/7 concierge, the service level should be consistent throughout 24 hours a day. I have called 3 times to actually reach a concierge representative. Each time about 10 minutes wait on music.

After connected to a concierge, I was asked a few questions for account verification purposes. And then the concierge asked me the travel date, number of persons and destination. He also asked me if there's a specific hotel I'm looking at. He promised me that the travel agency will send the quote for the hotel I specified and a few more options in the next 24 hours.

Let's see what happens next. I'll keep this post updated.
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