I recently received the following e-mail. Does anyone know if this is Canadian law or chain mail rubbish?
The law in Canada
I did not know this, but I will now do it.
Good to know, especially since rumour has it that Canada Post Customer
service is headed to India before the New Year. A lot of us do not realize
this option is open to us.
Any time you call an 800 number (for a credit card, banking, charter
communications, health and other insurance, computer help desk, etc. ) and
you find that you're talking to a foreign customer service representative
(with an accent difficult to understand perhaps in India , Philippines ,
etc), please consider doing the following:
After you connect and you realize that the Customer Service Representative
is not working in Canada (you can always ask, if you are not sure about the
accent), please, very politely as this is not about trashing other cultures,
say, "I'd like to speak to a Customer Service Representative in Canada .."
The rep might suggest talking to his/her manager, but again politely, say,
Thank you, but I'd like to speak to a Customer Service Representative in
Canada ..."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .. That's the rule and the LAW.
It takes less than one minute to have your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep, I asked again to make sure
- and yes, she was from Calgary ..