Originally Posted by
raccah
Like I have stated a few times, they get Level three data for United. Some may be lucky, some folks may get a CSR that could care less, but simply put UAL award tickets and stuff is YMMV! AA, AS, and others have been far easier to work out.
What is "Level 3 data"?
I was always under the impression award ticket taxes were covered, so I called and said that's what the charge was when I was looking to get them reimbursed. CSR said no. Then she checked with supervisor who said yes, and they were reimbursed. I thought award taxes/fees specifically WERE covered.
My experience was about 3-4 months ago, if it matters.