Originally Posted by
Indelaware
I have never found any problems on UA despite frequent claims of others.
+1
From my recent experiences, UA IRROS handling for no-status award flyers is far superior to that of DL of revenue Diamonds - at UA even as a nobody you just feel much more valued as a customer than you ever would at DL even as a Diamond, and the UA J cabin/seats, both pm-CO and pm-UA (which admittedly looks very tight and doesn't have direct aisle access for 1/2 the seats given 2-4-2 config), provide for comfortable sleep, and at least UA has a better food selection than DL in BE (where it's the never-ending "chicken or pasta" on 10+ hour flights).
So, I don't know where is all the negativity about HA coming from. Seems like an urban legend that is repeated by some posters just because they heard someone else say that.