Thank you all.
We have asked for the Manager to return to see us in the Lounge and will ask for a copy of our rights.
Not handled well.bni preemptive text or email and left standing at check in desk in First check in with manager
It is,sad as we started the trip with high expectations and feel very deflated.
I do appreciate that it is a First World problem!
I wonder if the person in the allocated seat we allegedly lost will be kind enough confirm that they checked in before us....