Feel v sad.
Trip booked 12 months ago in first to Abu Dhabi . To see Grand Prix for tenth wedding anniversary
Checked in . One of us downgraded apparently because I did not check in online.
Offered £500 and partial refund of avios we used to pay
They are trying to resolve.
We were told it was because we did not check in online so one seat reallocated.
However we are wondering if our seat has just been reallocated to a VIP.
Any suggestions as to if this should have happened or what we can do ?