Originally Posted by
Tizzette
I hope people will at least try to call in and try to get a same day cancellation without penalty. It will help other stranded stranded passengers who need a last minute room.
I've had to cancel late a number of times because of a travel disruption (usually same day for rooms that required 24-hour notice). Although it's always required some time on the phone with the Diamond desk, which is a bit of a hassle compared to online cancellation, I've never been charged. Assuming such cooperation continues, this will simply be an additional annoyance for me and an extra cost in agent time for Hilton. Relative to non-elite members, I guess this is another Diamond enhancement?
