Originally Posted by
BearX220
Whereas if a Diamond or other high-value customer is the victim of this policy once, and takes his/her business elsewhere as a result, the hotel has squandered thousands in future revenue to hang onto a few bucks here and now. Screw-the-customer policies like this never seem to account for the lifetime value of some of the customers on the receiving end.
I wonder if this even applies to Diamond members. If so, Starwood here I come.
Sometimes factors make it so you can't get to the city where the hotel is. Usually, I call the property directly or the Diamond desk. Hilton will be shooting themselves in the foot with frequent business travelers.