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Old Nov 10, 14, 9:36 am
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,192
Originally Posted by HHonorsRepresentative View Post

We are updating our reservation cancellation guidelines to a minimum of 11:59 p.m. local hotel time the day prior to arrival, and you will be required to provide a credit card at the time of booking.

As always, cancellation policies may still vary depending on the rate or dates of your reservation, and some hotels have more restrictive policies in place, so please refer to your individual confirmations to verify their policy.
Nice effort at spin, but fail. It's not traveler-friendly in that:

- it's more restrictive than what I see at many properties & rate codes now

- it's not going to be applied consistently as properties can use something yet even more restrictive

Cancellation deadlines do matter. I have found Hilton properties very reasonable when stay plans get upended due to flight problems. If that generosity goes away by corporate edict, too, my stay count will drop precipitously.

Last edited by 3Cforme; Nov 10, 14 at 3:33 pm
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