Am I entitled to compensation? [merged]
Hello,
my husband's flight from DEN to Franfurt got delayed for 4 hours 15 min due to mechanical issues. The ticket was bought using UA miles for a trip DEN-FRA-PRG on LH flights.
After we learned about the delay, I contacted LH asking them to help with rescheduling the flight FRA-PRG as the check in rep simply refused to help.
On the phone I got rude customer service rep who told me that since the flight was purchased with UA miles, I have to talk to UA, which I believe was not correct, but fortunately UA was able to help and reschedule the flight FRA-PRG.
So my husband got to his final destination at 18:15 instead of at 13:55.
We have no experience with filing any compensation requests, so I would like to ask you for an advice, how to do so?
thank you.
Last edited by Boleslav; Nov 3, 2014 at 6:56 am