Originally Posted by graeylin

That would work wonderful, except here's how it works for me.

1) Call IHG Customer (don't) Care
2) Talk to Kendall, or Shakira
3) They tell me my previous app was a web browser, and I need to download the app
4) I give them my cell phone, and voila, there appears a text with a link to the app
5) Download the app
6) Cancel all the reservations I just made with it
7) make new ones
8) they tell me "that's a web browser, not the app. Use the app."
9) Rinse, repeat, ad infinitum.