FlyerTalk Forums - View Single Post - New Credit Card Details (Comenity Capital Bank)
Old Oct 22, 2014, 11:22 pm
  #312  
paradox
 
Join Date: Jul 1999
Posts: 196
I ended up applying for the card because the promo expired 10/15. Neither Comenity nor VX were very helpful with the promo (20k points for $2k spend) I was trying to verify, but I do have the offer that came in the mail. The app process was easy, and I was approved right away. The card arrived in a week via USPS Priority Mail.

Comenity's service is a bit lacking. First, it took four days for a transaction to appear on my online account. With Amex, Citi, Chase, and Barclays, the transactions show up immediately as pending. Second, I cannot choose my due date. Why? "Because we service a large volume of accounts, we sort
accounts by zip code and bill them depending on the geographical area in
which you live. Due to this, we are unable to adjust due dates upon
customer request." Okay, you're so big that it's a burden to actually do something to benefit the card holder. Got it. I'll probably meet the minimum spend and dump this card.
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