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Old Oct 20, 14, 12:53 pm
  #1275  
IHG Service
Company Representative - InterContinental Hotels
 
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Response from IHGCare: Into The Nights Promo

Hello

We apologize for the recent issue regarding the Into The Nights Promotion. We have identified the solution and are moving toward quick resolution.

We have been advised of the following:
All affected IHG Rewards Club members who we know have made progress towards the offer, but then received a revised hurdle offer, will have their offer marked as "completed."

IHG Rewards Club will be sending a direct email communication to those members who have made progress toward their offer. We will be letting them know we will be honoring the original offer and marking their progress as complete.

IHG will be honoring their original offer and IHG Rewards Club Members will see their offer as complete if they made progress toward it. If the members have yet to stay toward their offer, but have already registered, it will transition back to a hurdle of one stay to complete.

IHG will not be changing any point values, so the members will receive the original amount of points that the offer showcased.

IHG Rewards Club Members who have yet to register or to see their offers will receive the variable stay amounts. To those who may inquire why they have a variable amount, we are honoring the original offers that members saw when they received their offers. All members who are newly registering are receiving the correct variable amounts.


On a side note, I'd like to take a moment to introduce you to @IHGSteve, our new IHG Rewards Club community manager: http://www.flyertalk.com/forum/members/ihgsteve.html.


Thank You,
Kevin
IHGCare

Last edited by IHG Service; Oct 20, 14 at 3:36 pm
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