EDIT: I have also requested moving this to
http://www.flyertalk.com/forum/ameri...solidated.html
I am a bit confused.
I have a travel voucher for a refund on a reservation I canceled.
(Value about $1200)
There is confusion over whether the voucher can be applied to a flight not AA and not an AA codeshare.
I want to fly LAX-LHR-DME-OVB
Carriers are AA, BA, S7
(Previously it was AA, AA flight number on BA metal, and S7 for LAX-LHR-PRG-DME. Agent said AA marketed BA metal flight was Ok..but S7 flight was not because it was not an AA codeshare)
The phone agent, supervisor, and rate desk ( supervisor claims this) says all flights have to be AA or AA codeshare. This seems to disagree with the info I can find. In fact, it would be impossible for a OneWorld affiliated carrier (other than AA) to operate a flight marketed by a OneWorld carrier and be a code share with AA on the same booking.
So, logically, the AA website seems to state:
1. AA or AA codeshare must be used for the transatlantic flights
2. OneWorld carriers can be used for other segments
3. Flights can be on non-OW airlines if booked with a Oneworld carrier's flight number (i.e. "Marketed by" a OneWorld carrier"
Am I totally wrong here.
The agent/supervisor state
1. All flights must be on AA or an AA codeshareEven flyerguide.com says "What can I use the vouchers on?
Airfare on American Airlines/Eagle/Connection, codeshares, and oneworld itineraries where AA is the international/"governing" carrier. "
http://www.flyerguide.com/Vouchers_(...he_vouchers_on
AA says
These vouchers are also valid for travel on oneworldŽ itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.
Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.
http://www.aa.com/i18n/agency/Bookin...tion_vchrs.jsp
After all if it had to be AA or an AA codeshare, then the whole section about OneWorld and mention of transatlantic, etc on the AA website would not be needed
UPDATE: AA Customer Relations just told me they have to be used for AA or AA codeshare flights. This seems to be in direct disagreement with what the webspage says.