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Old Oct 17, 14, 11:19 am
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,269
1. Using derogatory terms about people with disabilities such as "retarded" does not get you a lot of sympathy.

2. Kayak is not a ticket issuer. All Kayak does is direct you to a ticket issuer. If the ticket issuer is BA, you get the benefit of BA's policy (or even DOT regulation if the ticket is to/from the USA). If the ticket issuer is some other outfit, you get their policy and need to check with the ticket issuer to determine whether it has any grace period.

3. Too late for OP, but for others, it's fine to use Kayak to find good fares. But, when it comes to booking, go directly to the air carrier's website and do not go through any link provided by Kayak.
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