zippy the pinhead, what were the errors you incurred and how did the rep fix them? Did you call the LA office? I found the guy there to be utterly useless and stupid. I called them 3 times and got the same guy so maybe he's the only one that works there? He had Chinese noticeable accent.
I called the Korean Air office in Korea in Korean, they told me they couldn't help me because all the English support go to Malaysia. She gave me a Malaysia number to call. I called them using skype, was on hold for 15 mins, then I ran out of time. Another time, I got connected through the English-speaking agent in Korea after 50 min wait. They said hello, I told them my prob in one breath, and the call was hung-up...