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Old Oct 14, 2014, 8:19 am
  #27  
Lyssa
 
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
Question, I bought two pairs of pants and a sweater from Old Navy via the AA shopping portal. The miles are showing up as pending in my account. The pants are fine, however, the sweater doesn't fit. If I return or exchange it, will I lose the credit for the entire purchase? Would just returning it for a store credit instead of getting the credit back on my AMEX make a difference?

This was going to push me up to the next level for the fall 2000 bonus point promotion, so I'm a little more concerned about it than I normally would be, but I also don't want to keep a $40 sweater that doesn't fit.

The T&C are vague, so just wondered if anyone had any experience.

Thanks!
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