Ok, not sure if I should be annoyed at this, but had no clue that national at key west is actually NOT at the airport....no indication when I booked-- all the otjer rental companies are trying to get me tonite to rent from them, I finally found the desk phone and. They said wait for the shuttle. Te shuttle comes and the driver hops out to tell us tht there are no cars left, even though I had an email welcoming me to key west and that my car was ready .......
Finally about 30 min later I get a car from thrifty. First off, I should have been notified that their center is out of the airport, and secondly, as a loyal exec me ever who only rents from national I expect more from them.
Am I just being crabby?? I mea. It reminds me of the Seinfeld scene--what's the point of a reservation?
Thanks for your thoughts
