Originally Posted by
zagy
Looking at ITA, the AUH-LAX part books into Z, which is business class if I'm not mistaken.
I wonder what the OTA does, if you would book that?
Z is a business bucket. Probably the OTA has the wrong letter->description table.
You might have some claim for breach against the OTA if you bought this as described as "First" and were castigated to "Business" on the plane.