Originally Posted by
card1953
My HHonors account was hacked on 9/28/14 and a large number of points were stolen. I discovered this on 9/29/14 and called and spoke to a Guest Services rep. I was given the phone number and order number for Maritz rewards and I was able to block the fulfillment of the fraudulent order. I will supposedly get the points back.
I asked the HHonors rep whether my account number should be changed (just as I would do if a credit card account was impaired). The rep did not think so but this doesn't really make sense to me. Of course changing the account number is a hassle because it is linked to credit cards, but still it would be more secure.
Anyone have any similar experience?
For a similar experience see this thread:
http://www.flyertalk.com/forum/hilto...la-lumpur.html
And on that thread you'll see I linked this thread, which unfortunately failed to prompt Hilton to rectify this situation:
http://www.flyertalk.com/forum/hilto...-security.html
When is Hilton going to address their website security issues? How many people need to have their accounts hacked before something's done!
(Your HH account number is easily "stolen": it appears on folios left in front of doors, it's on emails sent to easily hacked yahoo accounts, etc. And with your account number in hand all a hacker then needs to do is figure out a mere 4 digit pin number.)