FlyerTalk Forums - View Single Post - The day after the night before: how should AF regain passengers' trust post-strike?
Old Sep 29, 2014, 10:14 am
  #14  
Artpen100
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,082
AF has a lot of different types of customers who will respond differently. I can only speak for myself, though I suspect there are a lot of AF flyers like me. I fly about 4 to 6 times a year TATL on business. Always either paid business class or upgraded with miles. I prefer AF, though fly others, with UA (which I fly a lot domestically) the second most common. I just re-qualified for AF silver (if my re-booked flights all show up in my mileage statement, and right now only some are, though I have made claims for the rest). Based on bookings I had already made for the rest of the year, I will be gold by the end of 2014. (I will also likely be UA gold by then).

The strike is just a factor, but it is not an insignificant one and it is a negative factor. If the price and convenience of TATL flights was about the same, I used to tilt towards AF, but am now I think I will be more likely to tilt towards my prior second choices UA or LH (my next TATL is on UA - where, as someone said, you worry about the planes being on strike rather than the pilots), even if the connections are not quite as good.

I am currently contemplating two bookings TATL in the Spring. Additional miles, unless level qualifying miles, are unlikely to entice me towards AF. A price of 7k, as these currently are, will just cause me to continue to wait, while I constantly check price and upgrades of various airlines till usually about 3 months in advance or so. A business class price closer to refundable economy is the kind of thing that would cause me to buy right then.

So for this type of business traveler, a sale on business class tickets would be the only thing that I think would likely entice me to book AF before next January.
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