Originally Posted by ohmark

Agent insisted that charge was valid, there was nothing she could do, and I could only call Marriott corporate customer service. I (politely) insisted on speaking to a manager. The came back to the line a few minutes later and said manager said to waive the penalty this one time. But the loose and ambiguous language used by the property to describe the cancellation deadline is unacceptable, IMO. I asked the agent to pass along a suggestion to management that a better use of easily understandable language would be to notate the rule with "any cancellations after _____ will incur a penalty." Agent seemed completely uninterested. By the way, my conversation with the agent occurred about 10:00 a.m. Saturday, hotel time--about 3 days and 5 hours before check-in time.