Finkface

Just one more data point on the issue of updating Nexus at a CBSA office after renewing your passport.

Mr. Fink renewed his passport last month. I updated the document in GOES immediately and he has only used his Nexus/GE card to enter the US since that time, not to return to Canada (only land crossings since then at a border without a Nexus lane). Every thing I have read on the website says updating GOES is the only thing one needs to do. I even phoned in and the lengthy phone recording said the same - if you renew a passport, you need only update GOES and a trip to a Nexus office is not required.

After reading some of the stories here where people did just that and were threatened with revocation of Nexus when they tried to use it returning to Canada as the passport on record was expired, we decided to make a trip to the Nexus office in Vancouver today as we have a trip coming up.

Sure enough, the woman said we definitely had to come into the office and physically present his new passport to update the Nexus information. She said that people are unaware of this due to the errorneous information out there and they think they are fine because they updated GOES. They only find out otherwise when they attempt to use Nexus for the first time after renewing the passport and find their Nexus card revoked or are threatened with revocation. She said she hears these stories all the time and a lot of people are getting caught. She said GOES is only on the US side of things and the two systems don't talk to each other. She agrees it is a terrible system and not communicated properly at all.

TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked.