Originally Posted by
holtju2
Hotel was likely full, they had to upgrade some and went based on status. Don't see anything so unusual here including useless SNA's not clearing.
This is the reason why, especially if there was no contact with the property before arrival.
I spent 5 nights there and received a basic room on the lowest level. Was informed usually 70% of guests are gold/plat. Said they were sorry, but really nothing they could do.
Was given two drink coupons to ease the pain of a standard room
