+1. A gratuity is option for going above and beyond. Marriott execs can take payouts to make sure the staff can live on the pay. I paid the bill (or my company) for a level of service, and I got it. The terms of conditions defined the service and it was met. My employer does not tip me daily for exceeding terms. But if someone did a good job, I let management know it. When the customer recognizes me, I don't get cash, I get a pat on the back. So do they. This may be 'cold' or 'mean'. But if we get rid of the handouts, less people struggle to do the only job they are capable of doing. I made myself better with studying and degrees to get the job I have. They can too. And their company should support them, even if the guy at the top needs to get less. That is a far better society