Originally Posted by
mike_la_jolla
Yes actually, but I suspect I'd be a bit more subtle. If I owned a hotel, I'm welcome to give it the personality I choose and that includes house pets. The manager/owner chooses to have Winston. 'Anita B' from TA needs to check ahead of time to see if a place is pet friendly and avoid those that are if she is so allergic. Zyrtec works also ...
I've not been to Villa Feltrinelli, but it regularly makes the list here of 'best in world'. So they are doing something right and need not apologize to anyone. In this sort of business you never please everyone anyway.
Of course one never pleases everyone. But to be so flippant indicates a fundamental lack of awareness about what the hospitality industry is.
That being said, the TA report seems a bit daft.
edit: Mike, I don't actually think you're flippant ... not after reading your posts.
Last edited by aa213bb; Sep 15, 2014 at 12:12 pm