Originally Posted by
aa213bb
As management, you would be happy telling a guest spending, easily, €1000+/nt to "get some Allegra"? Seems like fantastic service.
Yes actually, but I suspect I'd be a bit more subtle. If I owned a hotel, I'm welcome to give it the personality I choose and that includes house pets. The manager/owner chooses to have Winston. 'Anita B' from TA needs to check ahead of time to see if a place is pet friendly and avoid those that are if she is so allergic. Zyrtec works also ...
I've not been to Villa Feltrinelli, but it regularly makes the list here of 'best in world'. So they are doing something right and need not apologize to anyone. In this sort of business you never please everyone anyway.