Old Aug 30, 14, 11:01 am
A FlyerTalk Posting Legend
Join Date: Jun 2005
Location: wandering expat
Posts: 44,054
Originally Posted by redtailshark View Post
Management often uses these changes as a cloak for useability reductions, for example by reducing the ways in which we can query the inventory and see what's globally available and/or by adding extra steps to prevent consumers from booking what they really want and channeling them into fewer options based on overall IM logics that don't help us at all (e.g. masking IAH connections even those these are legal and available under fare rules).
In this case, they are doing their customers a huge favor.
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