vernonc

Flight/Origin-Destination: YYZ/CUN
Date:03 Aug 2014
Cabin:Y
Status:E50

Pre departure
Was check in quick and efficient? Yes
Was priority boarding offered (if applicable to your status) and efficient? Yes though chaotic at gate and not enforced
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - Premium rouge cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Did the IFE work as expected?
Was a pre-departure beverage offered on the ground?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - rouge cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N delay
Did the IFE work as expected? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 mins
How was the quality of the meal/Onboard cafe? Did not try the meals
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
Good FA crew though since they all seem to be 20+ they rattle thru the anonuncements in FFWD mode. I was in row 4. Some family and friends in 12 and other rows. Several other pax discussed crammed seats. FAs were very friendly.