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Thread: AA status not updated on OW partners systems
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Old Aug 13, 2014 | 1:25 am
  #10  
Guy Betsy
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Originally Posted by savitar
Hi All,

Bringing this back up as it continues to be a problem. We have booked new flights (since her update to Platinum)and its still not showing. This is a right pain as each time she has to argue with the check in, lounge ladies etc as "Computer says no" even though she has the card.

Now as she has her card she "can" get this solved but it takes many minutes (hours if on a phone) discussing / arguing with them, it should not be that hard given she DOES have the status.

Does anyone know how we can get AA to re-send the status update to OW carriers so that she can have this assigned automatically?
As long as she has the card and it shows a current expiry date, that is enough to prove that she is OW Sapphire. She can just tell check in / lounge attendant that the status has not been updated in the systems yet.
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