FlyerTalk Forums - View Single Post - Counterpoint to: BA Lousy with IRROPS / Appalling Customer Service
Old Aug 12, 2014, 1:38 pm
  #2  
DavidPM
 
Join Date: Jan 2005
Location: London
Programs: BA Gold
Posts: 159
I'm not so naive as to think this happens every time something goes wrong, but it's much closer to my experience of BA than some of those I read.

Bravo for posting.
DavidPM is offline