Old Aug 8, 14, 4:20 pm
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: NYC
Posts: 69,204
Originally Posted by UA vs NW View Post
The agent must be an ex-CO one, since it was a problem before during ex-CO time because ex-CO did not treat EWR as co-terminals for LGA/JFK.

This sort of thing was just fine on CO in the old days, too. And last time I had a massive fight about this with an agent it was in the much beloved HNL call center.

Why not just accept that the agent was wrong in this case and remember that it doesn't matter which side of the company they came from before because now they have to apply the current rules, something many agents are quite competent at and something which some other agents struggle with routinely. Just like they did 5 years ago before the merger.
sbm12 is offline