Cancellation Fee for award nights
Are there situations where you will be charged the cash rate for canceling an award night? I recently canceled an award night and went back and looked at the original confirmation email they sent me which includes the following language:
"Canceling your reservation or failing to show will result in a charge for the entire stay per room to your credit card. Taxes may apply."
The credit card that was on file at the time of the booking has been closed for several months (and was closed when I made the booking). I called and there is no pending charges on the closed credit card and my IHG points are back in my account.
When I look at the same hotel they have "non-refundable" under the IHG rate and under the "Best Flexible Rate & Deals" (cash price) they also have "non-refundable". Is this just a bug with the website?